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Talk to a human.
Real people in our Porto studio — no bots, no call centre. Most questions are answered within two hours.
- Median reply today
- 1h 52m
- Solved on first reply
- 94%
- Support rating
- 4.9/5
Faster than an email
Sorted in seconds.
Most messages we get are one of these. Skip the queue — each one takes less than a minute.
2 min
Return or exchange
Free for 30 days. Exchanges ship before your return arrives.
Start a returnFree, forever
Book a repair
Send a photo — we'll email a free prepaid label within a day.
Send a photo30 sec
Find my size
Three questions, one answer. 94% keep the first size we suggest.
Fit finder48h
Press & wholesale
Samples, lookbook assets and collaborations.
press@offcut.studioWrite to us
What can we help with?
Got it, friend.
At the studio
Book a visit.
Try every size with a fitter, drop off a repair, or watch the machines run. Free, and we'll have coffee on.
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OFFCUT Studio & workshop
Find us
Rua das Flores 112,
Porto.
- AddressRua das Flores 112, 4050-265 Porto
- MetroSão Bento (D line) — 4 min walk
- HoursMon–Fri 10–19 · Sat 10–18 · Sun closed
Where's my order?
You'll get a tracking link by email the moment it ships — usually same day if you order before 2pm. Or use the tracker above with your order number.
Can I change or cancel my order?
Yes, within an hour of ordering. After that it's usually packed — but you can return or exchange it free once it arrives.
How do free repairs work?
Send a photo through the form above. We'll email a prepaid label, fix it in the workshop and send it back — usually within two weeks. Free, for the life of the garment.
Do you ship internationally?
Yes — the US, Canada, the UK and the EU, duties included. Free express over $150.
Free shipping over $1502–4 day express, tracked & carbon-neutral
30-day free returnsExchanges ship before your return arrives
Repairs for lifeRips, zips, cuffs — on us, forever
Secure checkoutApple Pay, Shop Pay, Klarna, PayPal
