Straight
answers.

Order before 12nn, Monday to Saturday, and Metro Manila orders arrive the same day, usually by 7pm. A rider calls 30 minutes before arrival. Same-day costs ₱250 and is free over ₱5,000.

Same-day needs every line in stock at Valenzuela or Quezon City. The cart tells you if anything has to transfer first.

Fees are VAT-inclusive and calculated in the cart.

Yes, nationwide by courier in 3–5 working days. Orders for the Visayas and Mindanao ship from our Mandaue Cebu and Davao branches when they have the stock, which is usually faster.

Heavy or long items (tool chests, 3 m stock) go by freight; we’ll confirm the fee before dispatch.

Your confirmation email and SMS carry your order number, which looks like BKL-12345, and a tracking link once it ships. You can also message the counter on Viber with the order number.

Yes, until it’s picked. Same-day orders are usually picked within the hour, so message us quickly. Use the order help form or Viber with your BKL- number.

Choose Branch pick-up in the cart and pick Valenzuela, Quezon City, Mandaue Cebu or Davao. It’s free and ready in 2 hours during counter hours (Mon–Sat 8am–6pm). We SMS you when it’s ready.

Bring the SMS or your order number. Orders are held for 7 days.

Yes. Forward them the ready SMS and have them bring a valid ID. For trade accounts, any staff member listed on the account can collect.

Every product page and the cart show stock by branch. If your branch is short, we transfer it in 2–3 days at no cost, or you can pick up at a branch that has it today.

Apply through the trade account form. We need your registered company name and TIN, and a rough monthly spend. Approval takes 1 business day.

Once approved you get VAT-exclusive trade pricing, bulk tiers, a named rep, and 30-day terms if you qualify.

Trade prices are the retail price less the trade discount (8% on most lines), shown ex VAT. Bulk tiers then apply on top. Flip the Retail / Trade switch in the header to see trade prices across the site.

VAT is added at checkout and shown on your VAT invoice.

Approved accounts can choose “Charge to my trade account” at checkout. You get a statement at the end of the month and pay within 30 days by bank transfer. Credit lines start at ₱50,000 and grow with your account history.

Yes. Every trade account has one named person at the counter, reachable on Viber, who knows your sites, your usual specs and your PO process.

Tap Quote on any product to add it to your quote list, set quantities and notes, then send it from the quote drawer. Or convert your cart to a quote in one click. We reply within 2 business hours with pricing, stock by branch and a delivery date.

Tier prices apply automatically, no haggling, for retail and trade alike.

Bigger volumes or tenders? Send a quote and we’ll price the job.

14 days from the date on the quote. Stock is reserved for 48 hours if you ask us to hold it.

Yes. Add the site address and needed-by date to your quote, and note any split (for example, half this week, half next). Our trucks can drop at site gates in Metro Manila with a crew contact on the day.

Kidlat 20V tools, batteries and chargers carry 3 years if you register within 30 days of purchase, and 2 years if you don’t. Bring the tool to any branch counter and we handle the claim.

Use the Register your tool button on the product page, or show your receipt at the counter. You’ll need the serial number from the rating plate. It takes about a minute.

If a Bakal Pro hand tool breaks in normal use, bring it to any counter and we swap it on the spot. No registration, no forms. Consumables such as blades and bits aren’t covered.

Most repairs take 5 working days. If yours will take longer, trade accounts get a loan tool so the job doesn’t stop. For other brands we send the tool to the maker and keep you posted.

Return unopened items in their original packaging within 7 days for a refund or exchange, at any branch. Cut-to-length items, opened consumables and special orders can’t be returned unless faulty.

Sorry, boss. Message us within 48 hours with a photo and your order number and we’ll send the right item or a replacement, and collect the wrong one free.

Back to the original payment method within 5–7 working days. Trade accounts on terms receive a credit note on the next statement.

GCash, Maya, Visa, Mastercard, BillEase, bank transfer and cash on delivery. Approved trade accounts can also pay on 30-day terms.

Yes, for orders up to ₱20,000 delivered in Luzon. Pay the rider in cash or by GCash on arrival.

Every order gets an official receipt. Add your company name and TIN in the cart’s Trade details and we issue a VAT invoice in your company’s name. We accept BIR Form 2307 for creditable withholding tax.

Yes, with BillEase: 3 instalments at 0% interest on eligible orders, chosen at checkout.