Questions, answered.

Orders to Metro Manila placed before 5pm arrive the same day, within 2 hours, between 9am and 7pm. Orders after 5pm go out first thing the next morning.

Everywhere else takes 2 to 6 days. You'll see an exact estimate for your area in the bag before you pay.

Delivery is free on orders over ₱1,500, and always free when your bag includes an auto-reorder item. Otherwise it is ₱99 in Metro Manila, ₱149 in Greater Manila and Central Luzon, ₱199 in Cebu and the Visayas, and ₱249 in Mindanao and island provinces.

Anywhere in the Philippines. Most of Luzon, Cebu and Davao arrive in 2 to 4 days. Island provinces use sea freight and take 7 to 14 days, and we'll tell you before you pay if that's your area.

You'll get an SMS and an email with a tracking link as soon as your order is packed. You can also use Track my order with your order number.

Yes, within 30 minutes of ordering. Message us with your order number. Once an order is packed it can't be changed, but you can send it back under our happy-tail promise.

GCash, Maya, Visa and Mastercard, and cash on delivery in Metro Manila for orders up to ₱5,000. Auto-reorder needs a card or an e-wallet that supports recurring payments.

Choose Auto-reorder on any eligible product and pick how often you want it: every 2, 4, 6 or 8 weeks. We deliver it on that schedule, charge the same price every time and send you an SMS two days before each shipment.

10% off every refill, free delivery on the shipment, and your price is locked for 12 months even if we raise it. There is no subscription fee and no minimum.

Anytime, from your account or by replying to the reminder SMS. Skip one delivery, pause for a month, change the frequency, swap the product or cancel completely. We never charge a fee, and we never make it hard.

Yes. Items that share the same frequency ship together, so one box and one delivery. Items on different schedules ship separately on their own dates.

Use the feeding calculator on any food page to see how long a bag lasts for your pet and pick the right frequency. If it's off, change the schedule or send us a message and we'll fix the next delivery.

Take the 30-second food finder: three questions about your pet's age, size and needs, and our vets match you with a recipe. You can also filter any collection by life stage, dietary needs and your pet's profile.

It depends on weight, age and activity. Every food page has a feeding calculator that gives a daily amount in grams and tells you how long a pack will last. It's a starting point for a healthy, neutered pet, so adjust to body condition and ask your vet for medical diets.

Go slowly over 7 days: 25% new food on days 1 and 2, 50% on days 3 and 4, 75% on days 5 and 6, and 100% from day 7. If your pet's stool gets loose, slow down and stay on the current mix for an extra day or two.

Two licensed veterinarians review the ingredients, nutritional analysis and sourcing of every product before it goes on the shelf, and again if a recipe changes. Roughly three in four products we review never make it. See how we choose.

Add them to your pet's profile and we'll mark what suits them. On the collection pages, the Dietary needs filter covers chicken-free and grain-free recipes. For a suspected allergy, ask a vet nurse. It's free.

On each product page, under Ingredients & analysis, with the guaranteed analysis table. If you can't find something, message us and we'll send the full label.

Use the booking form: pick your pet's size, a service, a salon and a time. It takes about a minute and you pay at the salon. Walk-ins are welcome when there's space.

A bath and blow-dry takes about an hour, a full groom about an hour and a half and a spa day two hours. Large or heavily coated pets can take a little longer, and we'll message you when your pet is ready.

Yes. All our groomers train for fear-free certification: slow introductions, treats, breaks whenever your pet needs one and no rushing. Tell us about any triggers when you book and we'll plan around them.

Yes, for the first visit. We need a current anti-rabies vaccination and, for dogs, a 5-in-1 or similar. Cats need anti-rabies and a core vaccine. A photo of the vaccination card is fine.

Free up to 4 hours before your slot, by replying to the confirmation SMS or messaging us. Later than that, we may charge a small no-show fee.

Prices start at ₱650 for a bath and blow-dry and are adjusted by size: small pets are the base price, medium about 35% more and large about 80% more. The booking form shows your exact total before you confirm.

If your pet won't eat it or use it, we'll swap it or refund you within 30 days, even if the pack is open. It applies to food, treats, toys, beds and care products.

Message us with your order number and a photo if there's a problem. In Metro Manila we'll pick it up within 2 days. Elsewhere, we'll send a prepaid label.

We're sorry! Send a photo within 7 days and we'll ship a replacement right away or refund you, whichever you prefer. You don't need to send the damaged item back.

E-wallet refunds (GCash, Maya) arrive within 1 to 3 business days of us approving them. Card refunds take 5 to 10 business days depending on your bank.

A profile stores your pet's name, breed, age, weight and any dietary needs. We use it to mark which products suit them, size beds and toys, pre-fill the feeding calculator and send a birthday treat. You can add as many pets as you like from your account.

Add your pet's birthday to their profile and we'll send a free treat box the week they turn a year older. It's one per pet per year.

No, you can check out as a guest. An account lets you manage auto-reorder, save pet profiles, track orders and reorder in one tap.

To our partner shelters across Luzon and Cebu, for food, vaccines and neutering. We publish the totals on the About page every month.

Yes to all three. You can sponsor a bowl on the About page, visit any salon to ask about volunteering, or message us and we'll connect you with a partner shelter.